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Horrible is the only word for Star Health Insurance . I HAD 20 LAKH SUM INSURED POLICY with them but they refused to settle small claim of just 75 thousand. I had an heart issue and ecg was abnormal, heart rate was at 150 and was feeling restless... so hospital emergency admitted me. With these conditions any emergency will admit you. But on further tests it came out that it was not a serious heart issue but some other issue which later resolved after treatment. Also while undergoing treatment doctors came to know that i had covid. This can happen to anyone! Is it our mistake that it was not an heart issue? Is it our mistake that we didn’t know about covid at the time of admission? How would a patient or even hospital know in advance without tests? They rejected the claim saying that issue was not related to hospital admission. How stupid!! These fraudsters were just looking for an excuse to reject claim.
Thank god it opened my eyes...otherwise i would have wasted my huge premium for this 20 lakh policy where they wouldn’t clear even 75000 bill.
There is no way to contact them. They rarely pick phone, their is no email where they will respond. Horrible experience!