I opened a SBI Max Gain Account Home Loan with SBI. The loan was sanction after much haggling wherein they even took my Credit Card details and records of all the cards closed.
Finally the home loan was sanctioned in May and the EMI started flowing out from June. I was told that in this scheme I could put in money in my HL Acc. This money will be deducted from my HL principal while calculating the ineterest. So I transferred 50K into it. Was also told that incase of emergency I could also withdraw it using a new cheque book issued for this account.
Now I needed the money and since I got no intimation of cheque book, I went to apply for one. To my horror I found that somebody in SBI had goofed up and opened a Term Loan account and not a Max Gain for me. Now the bank officials say that they are helpless.
The manager at RACPC, Mr.Anappa, is as pathetic as the office boy there. He tells me to close this account, pay the interest for the Loan Amount and then he will open a new Max Gain account for me.
Else my 50K will rot in that account without any interest and I can use it to part pay off the Loan after 6 months.
What do I do? Any idea on whom I can take this up with? Customer pays for SBI’s pathetic show. the ineterst should be cut from the pay of the employee who goofed up or the Manager who cannot correct the mistakes.