This is about the service levels at SBI Indore main branch and YN road branch that I have had to deal with.
GPO is the main branch and the levels of service there till I last interacted was pathetic.
Even the branch manager was so adament on pointing a finger at the customer for the single reason of passbook not printing.
The staff there being from the local labor class and reservation category workers(I was told), has no class at all and is full of crass.
Pass book printing takes an hour to complete because the staff has to frequently go for breaks
Rude behavior is thhe hallmark of this branch, and so also of the YN road branch which was earlier the SB Indore branch merged into SB India.
Hope none of you get to bank with these two branches. pathetic - and so are all branch staff of SBI but unfortunately, they are the only stable banks we have to live with in India.
So Indian customer is between the devil and the deep sea in all such cases where the service sector is concerned.