Now people can share the experiences and add their suggestions.This will create awareness among the customers and if it can improve their functioning.My story so far with SBI
a) I have a NRE account set up about 5 years ago. I was issued cheque books and the last I used them was in 2009
b) Remittances from other countries were always difficult(that was about 4 years ago, as the swift codes and CHIPS etc. are very confusing- I was asked to send money to NY SBI as an intermediate step which was confusing to any foreign banks- When I complained to an SBI manager who laughed and stated that foreign banks are stupid)
C) My last remittance in 2007 was missing/untraceable for quite some time that was money sent towards my daughter’s marriage in India. Luckily it was traced after lot of heartaches and weeks
D) I had set up online account few years ago and when I reset my profile pass word, I was asked to visit local branch with signed letter. I did not take action as I was in another country.
E) This year early 2010, I had posted a cheque towards my house services in India. I thought that it should be okay as it was only last year, I issued a cheque which was honored.
F) But the above cheque(2010) was dishonored stating that’core account number was missing’
G) I did not know what to do, but on advice given to my daughter from a SBI bank officer in LA, I decided to do online transaction.
H)But I was unable to do online transaction as my profile password is missing. SBI-Customer care advised me to visit local Indian Branch. When I expressed that it is costly proposition, then they told me to courier a signed letter.
J) I had sent a signed letter, requesting for profile password
k) My profile password was reset- I was happy
l)On my online account, I tried to add third party for sending money. But could not as I did not have transaction rights
L) When contacted, SBI-Customer care advised me to visit local Indian Branch. Once again I expressed that it is costly proposition, and then they told me to fax/emailed a scanned signed letter.
M) I had sent a signed letter, requesting for profile password
N) I was given transaction rights- I was happy and added third party.
O) I created a transfer to third party to pay money towards my house services in India.
P) The transaction was scheduled on a specified date.
Q) Once the scheduled date was over, the transaction details vanished
R) I was not knowing why transaction was not completed. By account balance did not change
S) When contacted, SBI-Customer care advised me that I can not do online transactions. as my account was dormant more than 6 months
T) SOLUTION: Once again I was advised to visit local Indian Branch and withdraw some cash
GUYS! TELL ME WHAT SHOULD I DO? My initial issue was about issue of transferring money towards my house services? will it ever get done?