I had a saving bank account in SBP and On merging of state bank of Patiala in SBI. I applied for new cheque book on the slip given in old cheque book. The SB official on duty ask to write the address at the back of this slip where you want to receive the new cheque book I wrote my new address and apply for the same on 20/09/2017. on 20/09 I with my two colleagues together applied for new cheque books and they also wrote their new addresses and receive ch. book with in week. when they received thier cheque books I contacted my area postman but he said I have no ch book in your name and address. Then I contacted customer service centre at 1800112211 and lodge a complaint for this and demanded the tracking number so that I can track my ch book but they replied ur ch book is delivered/issued on 22/09/2017 and did not provide me the tracking number. I contacted my home branch sector 10 A Gurgaon but they also did not give me asatisfactory solution. I again lodge a new complaint online and demanded tracking no. again on the same day they replied with a new and different dated answer that ur cheque book is delivered/issued on 04/10/2017. This reply shows their negligencies and irresponssibilities in their duties again I contacted customer care and ask to clear these two different replies and to provide me the tracking no and where my ch book gone the post man says that I have no ch book in ur name but bank says thet it is delivered on 22/09 in first complaint and in second complaint it is delivered on 4/10. on 11/10 one of SBI official contacted me on mu mobile speaking rudely that u have lodged 3 complaints and said ur cheque book is received in our branch pls collect it and my account was debited with rs 118.00 due to non delivering of ch book. I approached my home branch and request them this is not my fault so I cannot pay this amount but the official ask me to tell th account no he filled himself a slip mentioning my account no without my signature for the amount of non diliverable charges of ch book the same was debited from my account without my signatures. He said hamare register mein aapki detail entre ho chuki hai charges to dene hi padeinge. How I pay for their mistakes. agar itni chhoti si mistake se vo mere hi account se paise kaat rahe hain to agar koi badi galti unde ho jaye to mera kya hoga.