Hi,
I took a car loan and allowed ECS transactions for 36 months but on the middle of 37th month, they debitted another transaction without my knowledge.
When I raised a ticket, one branch manager called and said that he has a statement only for 35 transactions and asked me to visit the branch. When I said that I have necessary proof of 37 debit, he was failing to agree.
Later I sent the debit dates to his mail ID but still they closed the ticket that issue is sorted and If I need I can call their toll free.
When I called toll free the tele-caller said that he does not have any details.
Pathetic service from them. Based on the reliability I thought of taking home loan but after seeing this I will not refer them to anyone and never turn back to them. I am not sure how come they run a call center without any details of loan information.