My self and and my wife went and opened an S/B account in Pappanamcode Branch here in Trivandrum. This was one of the nearest banks near my residence(1 1/2 Km).
Though I heard of horror stories of SBT service in Trivandrum( 2 hours to issue a DD, careless replies across the counter, total lack of professionalism in service), I saw the reviews here and took the plunge.
but I forgot one aspect that all the reviews here pertain to branches outside Kerala. Inside Kerala, somehow the don’t care attitude towards customer still persists(It is not only banks, you go to any service related aspect, KSRTC, EB, University, even textile shops!). This did not strike me at that time.
I applied for ATM card also. I was told that the card will reach in 15 days time, but even after 40 days it did not reach me.
I called there customer service(toll free line 1800 112211)and the person told that no details are with him and he cannot help. After one hour again I called and told the same problem to a different person. He told me that my account number is wrong and I have to confirm the number with the branch. I called the branch. The "concerned Officer" told me that the card should have come and the branch will not know whether a card is sent to customer. He told me that I have to check with Post office whether such a card came in my name and returned back. Then if I provide that information only then he will "think" of doing something in this matter.
I again called up the toll free number and told that the account number is correct and whether he can help me in this regard. He coolly replies that he does not have any information and he cannot help. Then I asked him to take my phone call as a complaint and forward it to the concerned branch for further action. but he told that I have to complain to the branch, the branch will give him information and then he will provide details to me. I asked him If I have to go to branch to complain, what for he is sitting there as the customer service executive. He flatly refused to co operate and declined to provide any further help.
Now I feel that I should have listened to my Gut instincts and should have never opened an account with them.
Some members here posted some email ID’s with regard to ICICI bank to which if we write complaints to, positive action will emerge. Is there some thing similar for SBT?
If this is the attitude of SBT, God help the bank