Tried to order a new iPhone 7 both on Wednesday and Friday ( today) through the Apple Store and experienced Apple store system problems and customer service ignorance. The store’s system says there is a hold on my account but when salesperson contacts, there is no hold, which was also confirmed by store in the same mall. They can’t sell us the new phone and they won’t do anything about it.Also, on Wednesday they offered a $95 credit for the old iPhone and today it is $80 and they won’t even commit to giving us the original credit. They said that they would try different boxes of phones and quote maybe our lucky train comes in. For a tech company to have no idea how their systems work and to not have an integrated system in 2017 is ridiculous, and to have their store manager tell us that there is nothing they can do and Oh well is completely unacceptable. Went down the mall to the store and we are getting a better deal with zero hassles.