Went to store as earphones had quit working 4 months into a one year guarantee. Was told I needed to make an appointment to get them looked at. I asked if I could leave them as I had another commitment. Was told no. Live out of town. Don’t have time or resources to come back for an "appointment". Was told "if you needed your car fixed you would need an appointment." This is not a car. they are malfunctioning ear buds. Give me a break.