To keep it short, DO NOT BUY SUN DIRECT! Go for a local cable if you do not like any of the other DTH service providers. I do not even know how Sun Direct is able to stay in the market. Reasons below:
1) Its supposed to be the cheapest, but they will not provide any service you need
2) I had taken a 1 year recharge, but suddenly some channels vanished
3) They change the satellite and provide no service to adjust your dish to the new satellite. We are left at the mercy of the distributors who are not the least bothered whether we get the services or not
4) All the dumb customer care executives seem to be concentrated in Sun Direct. Dont believe me? Try calling their customer care number. By the way, consider yourselves extremely lucky if you are able to get through to a customer care executive.
5) Customer care executives will raise complaints but desist from giving you the complaint numbers. I had to raise the same issue three times and each time the customer care executive said the old complaint was closed. How? Only Sun Direct knows because the issue was never resolved.
6) Why on earth did I take it in the first place? If you check out the websites, the south packages were mostly available only in Sun Direct and the offers were also good. However, currently there are hardly any channels now to be seen and also the web site is hardly updated. Most channels with "##" against them in the website are currently not available.
My advise? Please do not take Sun Direct. Am I the only one? Check out below. I am only one of the few:
https://consumercomplaints.in/complaints/realingment-of-the-dish-c462668.html
Check out the related complaints.