I am using sun direct for last one and half year and faced many problems. Especially for customer care service, they rather solve the problem nor never listen ur problem. They will give utmost false commitments...
The channels have lot of signal problems and service center never attends to it, the customer center executives as well as managers are useless, they all keep fooling you with new reason every time you call them. They tell that some body from distributor will visit to solve the issue, but this is going on since last two months. I have fought a lot with them but all in vain.
I contact sun direct customer care about the satellite change but the advice me to do nothing as they will send their technician to align the dish to the new satellite.
Also worst average waiting time is 20 mins and remember it is not toll free… I waited for 20 mins and the call will get disconnected automatically after tat. So don’t be a victim of it
To add to it they did not even had proper distributor number with whom I could cancel my sun tv connection.
This is a serious advice…do not ever buy this…don’t think of this even in your dreams.