Sunflame glass top burst into pieces and blasted off high in air
Yesterday morning (16th july 2016) , My wife was cooking food (idly) at kitchen suddenly glass broken into air with a big blast noise. I thank to almighty god that my wife was not seriously hurt but flying glass hit her hard causing minor injury. Since then my wife is in pain and mental agony. This is really not expected from the trusted brand like sunflame. Our family had been using sunflame products only for number of years without any problem and had lot of faith. My wife always have been using the stove as per manually written instructions only and she also has been using our microwave convenctioin-backing-griller oven for cooking food items at the same time.
I have purchased SUNFLAME 3B-BK-AI CRYSTAL CURVE TOUGHENED GLASS COOKTOP online through snapdeal “ INVOICE NUMBER :B47768/14-15/1118 and INVOICE DATE :29-SEP-2014” with two years warranty.
First I called your sunflame Faridabad number - +91-129-4266999. They asked me to call at customer care numer - 91 129 227 4609. They gave me the Indore service centre number – 91 91655 00355. I called this number and requested to check this issue and provide the replacement and repair. The same engineer (the name perhaps- Rajeev) came to my home in evening. He told us that the stove not under warranty to replace the glass and informed us the charges of INR1800 for glass plus service charges. He took the stove with him yesterday with a promise of repairs within one week with these charges to be paid. He did not provide any service report or anything, which he was not carrying.
We understand that how important and urgent is the gas stove for family so our family handed over the stove to technician. Please note down the complaint and solve our this issue with best to our satisfaction and without any charges to us. I request Sunflame to instruct your Indore Service Centre for the same.
I will update the result of my complaint if any positive service is received from sunflame.