First, they do not stick to their commitments.-I booked access and I was told by the management that within 2-3 weeks of booking date I should get my vehicle delivered.
Later when I enquired for it no one gave any concrete answer and higher management kept of delaying the delivery date and asked to contact sometime laterSecondly, behavior with their customers is very bad and rude.- The sales representative at the desk and the Manager’s behavior with the client is very bad. After the booking is made their behavior changes drastically and they do not pay any heed to their future customers requirements and they treat them secondary priority.
Thirdly, there is no manager or superior available most of the time for communication and for checking the status of the vehicle.- When ever I tried to check the status of my booked vehicle their was no one available whom I can get in touch with. Every time they asked me to call some other time. During booking we had interaction with Chetan Doshi (Manager) and later when we tried to contact him, he didn’t answer our calls properly and usually end our call abruptly.
Fourthly, there approach towards providing details of required documents for booking of vehicle.- I had asked to provide the necessary document details and they took 5 days to provide me the details and format of the affidavit required during final settlement. They gave all kinds of unusual and funny excuses and delayed it for 5 days. This caused my delivery to pushed to new date. This was the fourth time.
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