Review is not about the scooter but about the sales experience in the show room. I booked suzuki access on 03 June 2018 and paid full cash including showroom price, on road charges and accessories charges as sales person person
(Mohammad)confirmed that stock is readily available and can deliver the bike on next day itself(but without doing RTO), since I will not able to visit the show room multiple times for rto and extra fittings, I asked the sales person to complete all the work and deliver the bike and the sales guy confirmed that he will call and delivery the bike on or before 08 June. Since I did not receive any calls I called up Mohammad to take deliver, he said RTO is not yet done and he will give invoice, user manual and tool kit. So I went to the showroom to take the delivery but they did not give me the tool kit, user manual and extended warranty and RTO work not done, just delivered the bike. He said it will be done by this evening(8th june), no call received from that sales person, so 09 June I called up again and explained my urgency and asked for registration number as we cant use the bike on road without registration number. He(Mohammad) suddenly became very rude and started using bad words, while booking he was very polite and behaving like very good mannered. They showed their real attitude when I questioned them their promise which they did not like and said you can complain to anybody(he said you can even go and talk to the owner of show room, any way I will surely explain this incident to the management if I get chance).
We bought this vehicle for my wife to commute to the office which can’t be used as of now till RTO work done.
I am yet to receive below documents(even after full payment, multiple follow ups, trips to the show room and spoiling mood):
RTO work
User manual
Externded warranty
Tool kit
While booking itself I asked the maximum time to deliver for all the work and they only promised 8th June or before as I will be very busy with my office work and personal work.
During booking the talk very nicely once the amount is settled you will be the least priority person.and we need bear abusing words.
Think twice, do not fall for their nice initial talks.
Actually I wanted to book two bikes but thought of booking another one after checking the bike for some time, now I planning to go to Hero motors in KR puram or Ramamurthy nagar for another bike booking and see if they are good(I will deal with them carefully lessons learn here).