I have purchased in june ’12 suzuki access in ahmedabad. I gone thru detail check of several two wheelers and then selected this one. But i got mistaken in fuel average it seems as its not giving more then 42-43 km/ltr.
But more then this, what I have felt most is that they give warranty of 2 years but in that there is condition to get all services done by them and oils to be changed by them only as and when they say. Normally they dont follow prescribed schedule of service book and ask customers that it has to be changed.
Recently when I gave my access for second free service they said that engine & gear oil to be changed. I countered & said in the service book its mentioned that gear oil to be changed at 7100 kms, on which the person incharge said we normally get it done during second service ( which is at 3100 kms). I said what if i replace the oil by myself as your oil is costlier. Then the incharge said that i will not be liable for warranty if you change outside.
Now doesn’t it sound like "monopoly". There shall be some rule to allow customers to change oil by them self by keeping proof of oil change outside. But just by waiving warranty if we change outside is ridiculous.
Company shall take a different look in favour of customer and see that service centre people dont behave in monopoly way else there are chances of consumer court come in picture for proper justification against such rule by company. Over all scooter is good but this incident made me loose faith on company’s integrity towards customer
My last service done at gl service station.