I had taken delivery of Hayate(TN 18 U 5242) on 31-July-2013 from SMK motors, Porur. I had given my Hayate for 3rd service to Sri Balaji Motors, Padi. My Hayate had covered 3148.7 kms and the same was noted in the job card.
I had complained that the engine was producing a lot of heat everytime even before I complete 1 km(even in the early morning after a good 8 hours of rest/idle). I was informed in the evening that I can take my Hayate the next day as they will have to test ride the bike the next day morning to study the engine heat.
The next day evening I went to pick my Hayate. The service attendant informed me that they drove my Hayate for a kilometer and found that the engine heat produced was normal and confirmed that the engine heat complaint is rectified. When I looked at the speedometer, the reading is 3148.7 which was the same reading mentioned in the job card. I asked the service attendant how can the speedometer reading be same for which there was no proper response.
The MD of Sri Balaji Motors - Chandru asked me what was the concern and I narrated what had happened. The MD & service attendant said that they have surely test driven my Hayate however they could not justify why the speedometer reading has not changed even though the speedometer is in fine proper working condition.
When I asked the MD how this could be possible, the MD was very adamant and asked me to go and complaint/give feedback whenever I wanted. They way he spoke was very threatening as if he was the boss of Suzuki itself. Isn’t the duty of Suzuki to train the staff? How could a MD in a service industry be so rude with the customer? This was really a terrible experience. Is Suzuki going to do something about this behavior?