Swiggy’s Absolute Worst Delivery Experience – A Masterclass in Horrible Customer Service
If I could give Swiggy negative stars, I absolutely would. What unfolded last night was nothing short of a disaster—an absolute mockery of what a “world-class delivery service” should be. Swiggy, with all its marketing gimmicks and tall claims about seamless food delivery, has officially hit rock bottom in customer service, empathy, and basic accountability.
We placed an order at 10 PM, expecting a reasonable delivery time. But instead, the Swiggy delivery person decided to take a scenic tour of Bangalore, roaming around Sarjapur Road like he was on a midnight joyride, before inexplicably heading off to Electronic City—miles away from our location. The incompetence was laughable, if not outright infuriating.
When we reached out to Swiggy’s so-called customer support, hoping for some clarity and resolution, we were fed empty assurances and blatant lies— “The order will be delivered in some time.” Oh really? Another 30 minutes passed, and yet, the delivery guy was still showing in Electronic City. What was he doing there? Having a picnic? Running his own errands? Because at this point, it was clear Swiggy had no control over their own delivery personnel.
And what did Swiggy do when we asked for cancellation and compensation for this outrageous delay and sheer negligence? Nothing. Absolutely nothing—except offering a measly ₹46 as some pathetic excuse for compensation. ₹46 for an order that was supposed to arrive in minutes but never came. ₹46 for a child who ordered food, kept waiting hungrily, only to fall asleep disappointed and empty-stomached. ₹46 for wasting over an hour and a half of our time.
This is beyond atrocious customer service—it is utter disregard for customers, their time, and their basic expectations. If Swiggy cannot ensure timely deliveries, handle issues responsibly, or even offer meaningful compensation when they screw up this badly, then they have no business running a food delivery service at all.
Their blatant lack of accountability, absolute disregard for customer inconvenience, and the sheer audacity to refuse meaningful compensation for their own failure is nothing short of appalling. Swiggy is a shining example of everything that is wrong with customer service today—big promises in ads but zero actual care for real customers when they need support.
If you care about timely food delivery, responsible customer service, and not being blatantly cheated, then AVOID SWIGGY AT ALL COSTS.
Swiggy, shut down your business if you can’t even do the basics right.