I have been a Swiggy customer since 2012. I stay alone and order from outside a lot. There has been an incident today, not at all expected from the retail giant. I had ordered some snack items from ’Chai Days’ but the retail " giant" failed to deliver. Why?
Because the delivery executive thought, " Why shouldn’t I have the food? It doesn’t matter that it is someone’s hard-earned money". The customer is always at a loss because Swiggy doesn’t employ ’discretion’ when employing somebody to be a delivery executive. We pay the money for the food ( which we didn’t even have) and also the cancellation fee as the executive decided to partake the food. This continues then simply one can switch to Zomato where such indiscretion never happened.
Also, the customer support executives keep on insisting that the payment reversal can happen only one time. It doesn’t matter if that payment reversal happened two years back. Although the money comes from the customer’s pocket, the support executives have full sympathy for the delivery executives. I just want to ask a question. How is Swiggy going to pay the salary of its employees if each customer decides to boycott, based on their less than ideal experience?