Swiggy has a very unprofessional service. I ordered roll from fasoos at 12 as my dinner. 20 mins after the order got confirmed I was informed that the item isn’t available. I was asked to cancel the order.
A few minutes later I placed another order for a different item from the same restaurant. The order was confirmed. And the order was supposed to be delivered in 35 mins. It’s been 2 hours now and the order has not yet arrived. Upon calling the delivery executive, he said that he got the wrong order and was going back to replace it. It was already 1 and a half hour since placing the order when he was going back to the restaurant to replace it.
The delivery executive name is aftaab and he wasn’t listening to what I was saying. I’m not a Kannada speaking person and he was asking me to speak in Kannada. The way he was talking to me, it sounded like he was stoned and maybe uneducated cause he wasn’t understanding a single thing I was saying. I patiently waited for my food for an hour and now it’s been 2hours and I haven’t received it yet. The delivery executive was near my location and I asked him to deliver me the wrong order since I was hungry and he kept on denying.
Contacting the customer support service. I was answered by KT_pritam. I never met an unprofessional person like him. I asked him to look into the matter and contact the delivery executive to deliver me my order since it was my dinner and all he was doing was asking me to cancel the order. I cancelled an order before this and it was almost 2:30 in the night and most of the restaurant’s were closed. I asked him to understand my situation, that this order was my dinner and I wouldn’t be able to order from anywhere else if i cancel it. And instead of helping me, he kept on asking me to cancel it. When I wasn’t cancelling my order he asked me to understand his situation and then he stopped attending my issue.
As soon as this happened my delivery page showed that my order has been delivered and on raising this issue again I was asked the screenshot and after that nothing happened. No replies came.
The management of swiggy isn’t professional. I being a customer was ill-treated. The customer support attendants stopped answering me, the delivery executive was making excuses and now it’s 3 hours and the order still didn’t reach me.
This is the worst platform to order food cause they won’t care whether you’ve received your order or not or whether you’re starving as long as they get the money.