I ordered Swiggy genie to collect birthday cake from Labonel. The item was intact before pickup but damaged in the delivery handling process. Unfortunately Swiggy help was helpless and could only share feedback. They as well stated disclaimer (that’s neither available nor accepted during ordering process), customers are responsible for fragile and high valued food items if they are damaged during delivery process. Ignore the compensation or refund, they didn’t take responsibility or owned for damage caused monetary and emotionally. There was no insurance to consider. There is no assurance by this way and could trust Swiggy genie any further. I’m extremely disappointed with spoiled birthday preparations and extremely disappointed with Swiggygenie pushing back the damage caused. If there is a process set, it will be highly appreciated atleast if the responsibility and ownership remains with Swiggygenie rather than stating that it’s customers responsibility while we are ordering. We ordered trusting Swiggygenie but not delivery partner, a complete unknown delivery partner.