Swiggy’ advantage is that it has a good network of restaurants and they normally deliver in time. But of late their service has started detoriating as their volumes grow.
Being a regular user of Swiggy I have started noticing missing orders backed by standard apologies " sorry for the inconvenience, your money has been refunded to your Swiggy account".
Complaining to customer care is like banging your head against a wall. Somebody should come up with a means to address this aspect and they would usurp Swiggy’s business model in a flash. I havedecided to move on. Maybe come back to Swiggy if they improve. But as of now, their inefficiency and customer care arrogance is intolerable.