Swiggy is an online food delivery app which has ( or I should say had) made life really easy. But when it was newly launched it was good only then and now its service is detoriorating and has already reached a level of worst atleast for me!
I always used to prefer swiggy amongst all the other delivery apps but now I regret giving then even that little business that I gave them! I was really very hungry and whatever I was searching was digging a hole in my pocket so I looked for coupons and that too on their app only. I was very happy to see a mobikwik offer of 20% cashback little did I know that it would soon turn into sadness!
I added money to my mobikwik wallet and was vwey happy to get the discount as every rational person would be. When expecting how much I had to pay went to the payment site they showed that mobikwik is not available! I was so furious I immediately went to help section and complained! All tgey kept doing was apologising and that they were working on it. So if a person was hungry now to avail the offer he had to wait till they would solve their techinal glitch.
Again this was not enough afyer arguing so much they finally told me that they would provide a Rs 100 off coupon on 300 within next 24 hours which would still not solve my problem as I had to order now! But I accepted it again making my mind that I would get100 off! They were npt happy to harass me even till now and when I told them to provide this in writing they completely denied saying anything as such! Again I argued woth them and they finally after an hour of heated argument gave me a surety.
In the meanwhile when I told them that I would write a review on playstore and mouthshut they told me to behave professionally. I just want to ask everyone reading this that is writing here not professional?
In a nutshell swiggy is a really pathetic app and the customer service is even more pathetic! I used to order only from swiggy but now I have to search an alternative for it because customer service is the first thing any business person should see because it is only because of us that their business is blooming!