I ordered some items from Manasarovar sweets from Vasai a little while ago. After sometime, there was a message from Swiggy that methi thepla was not available. I edited the order and added khaman dhokla to the order. I had to pay ₹27 extra and the first time I tried, the transaction failed. I was trying again when I received a phone call from Zeenat, Swiggy who informed me that thepla was not available. I informed her what I was doing and she seemed happy that I am editing the order. After the phone call ended, I found that my payment retry was cancelled, and khaman was removed from the order. I tried the chat with customer service but for 5 minutes none responded. I called the complaint service and someone called Meenakshi picked up the phone and she said she will call the restaurant to know if khaman was available. She informed me after two minutes of wait that’it’ is not available. When I asked her that if khaman is not available, she said that she will’check’.?! What was she checking for two minutes then? Also, she informed me that Zeenat had edited the order because my’transaction failed’ with such venom as if I was begging for food not buying it. Finally, she edited the order for khaman after’checking’ and asked me to pay ₹27 to the delivery boy. I have ordered from Swiggy many times and found that food is high in price and very low in quality and value. SWIGGY.WE BUY FOOD FROM YOU, WE DO NOT BEG. Please be polite when communicating with your customers.Also, keep people with some brains in the customer care, not IDIOTS.