I have purchased Symphony air cooler few days back in this summer, they have delivered in 3 days however when I received the delivery I found that it is crashed and damaged product keys are not working properly . Shutter is getting shut down automatically. scratches are on the cooler. firstly I did the return request and I have also told that if it is possible to replace this defective air cooler with brand new then I don’t have any problem if it is not possible to replace the product then take the product and refund my money I have mailed a lot of times however I didn’t get any resolution from their customer care. Worst company and worst customer service don’t go for buy. It shows a lot of features however it is just a simple cooler it is costlier because of the company that’s it.