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Summary

Symphony Jumbo Cool
SHRIYANSH GUPTA@shriyansh75
May 30, 2014 12:47 PM, 43485 Views
Service Centre Charge High And Fool Customers

I had symphony jumbo cooler with me from 3 years. It was ok as such in operations. Suddenly its fan blade broken. I enquire from symphony service center about change of blade. They ask me 1685+ 200(service charge) for its repair. They also ask me 500 for its cooling pad change which is mandatory according to them. Its a real hefty amount. I am surprised how a plastic fan blade can cost so much.


I am also surprised how can cooling pad cost so much. I want a clarification from Symphony Company regarding this. Symphony has never mention any support number for consumer grievances which is very essential else symphony will never know suffering of its customers with monopoly and misconduct of authorized service centers.


Do let me reply my query.


My no is 09456056120.

(5)
Dear Shriyansh75,We regret for the inconvenience caused to you. You are kindly requested to provide us the service request number & contact number.If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better.You can register your service request on 07930130111 or http://www.symphonylimited.com/service or SMS on to 9510070111.We will take all necessary steps to resolve your service request at the earliest.Assuring you our best attention always.Symphony Customer Carehttp://www.symphonylimited.comSymphony Air cooler carries 1 year warranty as per Owner’s Manual. To avail under warranty services give a photocopy of the valid purchase bill to service engineer.
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