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Symphony Jumbo Cool

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Summary

Symphony Jumbo Cool

ajitkumar @ajit69

Aug 05, 2009 10:25 AM, 17649 Views

Hardly any after sales service

I baught this product during last summer . during demo it was running quite and light weight and easy to handle.

Unfortunately Plastic fan broke after running of four months. I lodged a complaint localy as well as to the manufacturer but parts were not availabe.Fan blade sheared off during second season. If you write to them you dont get the acknoledgement .The season is going to be over and I am still awaiting the fan from the company.

If you try to get the parts from local market they are not available. Its difficult to comment if its really value for money if it fails after running of few months and parts / service not availabe despite of writing to the manufacturer and no reply or acknowledgement from them.

You can not even buy the parts from local market. I think only advantage is its light weight and easy to handle as compared to treditional sheetmetal cooler. Think before you buy.

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Brand Response

symphonyaircoolers

Apr 15, 2014 02:29 PM

Dear Ajit69,We regret for the inconvenience caused to you.You are kindly requested to provide us the service request number & contact number.If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better.You can register your service request on 07930130111 or www.symphonylimited.com/service or SMS on to 9510070111.We will take all necessary steps to resolve your service request at the earliest.Assuring you our best attention always.Symphony Customer Carewww.symphonylimited.comSymphony Air cooler carries 1 year warranty as per Owner’s Manual. To avail under warranty services give a photocopy of the valid purchase bill to service engineer.