I went to Syndicate bank to open an account in the month of june 2010, while filling the form by mistake I did not fill the Date in the date column and submitted that account opening form to Mr.Rajkumar - Deputy Manager - Syndicate bank. Mr.Rajkumar started to abuse me in front of all the bank staffs The Branch manager did not give proper response for any of my quires. It was the most embarrassing moment in my life.
customtakeoutER CARE
To enable the customtakeouters to voice their grievances or to offer some suggestions for improvement in customtakeouter service, "customtakeouter Day" is observed at all the offices of the Bank across the organisation covering branches, Regional Offices, Corporate Office on the 15th of every month (next day, if 15th is a holiday or half-day).
During 3.00 p.m. to 5.00 p.m. on this day, any customtakeouter can meet Senior/Top executives of the Bank including Chairman & Managing Director without prior appointment.
COMPLAINT REDRESSAL: (A) In case of any complaint, the matter shall be first brought to the notice of the concerned Branch Manager for immediate redressal.
(B) If the complaint is not redressed to the satisfaction of the customtakeouter, the matter may be taken up with the Regional Manager concerned (who are the Nodal Officers for complaints at our Regional Offices) at their contact address
RO : Coimbatore
Sri Surendran P O,
Dy General Manager
0422 -
2545951 (O)
2544140 (R)
tn.6132cbero @syndicatebank.co.in
SyndicateBank, Regional Office,
105, Ponnurangam Road (West)
R S Puram,
Coimbatore - 641 002
(C) If the complainant is still not satisfied with the responses received, he can address his complaint to the Bank’s Controlling Authority/Nodal Officer at Corporate Office Bangalore at the address given below giving full details of the case.
SriK.N. Pandey
General Manager
Syndicate Bank , Corporate Office
Planning & Development Department
Syndicate Bank Building
2nd Cross, Gandhinagar
Banagalore 560009
Phone 080 22260281 080 22260281
Fax 080 22208960
Incase of need , the customtakeouters may also approach the concerned Line Functioning Heads
(D) After exhausting all the above machinery/channels, if the customtakeouter is not fully satisfied, he can write to the Chairman & Managing Director of the Bank.
(E) If the complainant feels that his grievance still remains unredressed, he may write to:
Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi. The Banking Ombudsman located in selected centres in the country under RBI’s BankingOmbudsman Scheme, 2006. Click to view/download the full text of the amended BankingOmbudsman Scheme, 2006 of RBI. The District Consumer Forum under Consumer Protection Act, 1986.