I am specially writing about the Kalwa branch.
The reception staff certainly needs professional training. For the third time they did not have any clue on the bookings etc. Once they booked me for a massage and when I reached the gym, that the masseur was on pre applied leave and they did the booking and confirmed the same by mistake. For more than two months they did not have an evening masseur. Today, they took my booking and call after an hour to say that there is already a booking and she was not aware of the same. When there is a system in place how can someone confirming the booking not know of it.
Plus when you say that there always is some or the other problem, the best answer these girls give is - talk to the management. If they do not have answers for the basic problems related to the gym, then the management should be taking the calls and the bookings. Here we who pay the money for the services, have to dance as per the receptionists whims and fancies.
Pathetic customer care. specially on the ph. there needs to be some training before taking each of them on board.