This website is horrible. The customer support team is so bad. They cannot communicate well and their responses are so vague.
I placed an order and my payment went through. Than I get an email saying that they will send me an alternate item since they are out of stock. I tell them to cancel my order and issue a refund. Than I get an email saying my order is delayed and another email saying that the exact order that I placed will be shipped out soon.
Amidst all this confusion, I am chatting with their customer support team and I am not getting any correct information.
Today I chatted with Radha on the customer support team and she tells me that the order is cancelled. That’s stupid. My card is charged and I am in limbo.