Recently there was some problem with the storage tank and two plastic side covers (Black color) started coming out and there was water leakage in both sides. Now I am glad to say that they took immediate action and they replaced that faulty tank with new tank last week after seeing my review on this site. The service and customer care is appreciated.
My suggestion is don’t wait till the customer takes the extreme step to spoil the image of the company. Instead analyze the problem in the initial stage and take necessary action. If it would have been happened I wouldn’t have taken this extreme step.
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I am from Bangalore. We purchased a Zing model== 1.5 years back and already facing problem with the tank. Tank is leaking both the sides. When called for service, they told that to visit and check the problem they are charging Rs. 300/-. If agree to pay the amount then only hey are sending people to check the problem. Today ==somebody came to check the tank and they told the repair cost will be Rs.9000/-.I may get a new tank for lesser price which I have to find out from different dealers. Is this the kind of product Tatabp is marketing ? When called service center, got the answer, daily they are getting 25 complaints. So guys careful while buying tatabp solar systems.