Dear tatacliq excutive team I have ordered redmi note 9 pro max mobile on 15/10/2020 on tata cliq with the exchange of one year old note 7 prohandset in very good condition.and order no 622915203543.the handset was delivered on 18/10/2020 by tata cliq at around 11am he had checked my redmi note 7 pro with all respectand cross checked IMEI of the handset as mentioned in order invoice in closed.He appraised the good condition of my redmi note 7 pro handsetand collected the original charger adaptor and data cable too along with the cover provided by the OEM duly mentioning that all such accedsories required while the exchange of the product.Though I was at the office at that time my spouse asked hime that to these accessories are not required by Tata cliq eccept handset but he insisted to collect all accessories.So my spouse confirmed me the same ona phone call and I asked her to hand over all ssuch accessories as useless for us we got anew handset.After ward the tatacliq’s wish master has handed over redmi note 9 pro max to my spouse and has taken the old redmi note 7 pro handset along with all above accessories.
In the evening I got the sms from tata cliq regarding pick up rejected due to details afterward I had a telephobic conservation with tatacliq he himself cancelled the product and paid the exchange value of redmi note 7 proof rupees.7000 as he required the handset because it is in good condition. when I asked him about hus misconduct of product exchange cancellation he fid not express any guilty feelings of his unethical misconduct.
After consetvation, I have checked the tata cliq app and the things was confirmed that the pick up redmi note 7 pro handset was cancelled and the amount of rupees 7000 paid in cashas I did not pay anything in yhis transaction in cash towards rejection of the redmi note 7 pro handset hence I have realized that the pickup redmi note 7 pro handset had cancelled purposefully by
tata cliq master. After ward I called back him again and asked him to return the handset to the company then apologizes and asked me to speak with hus supervisor and both apologized for tata cliq master and his misconduct.
At last my humble request yo take all such necessary action in this regard to return my old redmi note 7 pro. to the seller and refund amount paid by tata cliq wish mater.