I had used a Pre Paid Tata Docomo connection for around six months last year, I have purchased this sim because of the advertisements, they usually provide big and great offers in all the circles in India and people purchase sim by seeing this, and the funny thing is that people may not able to use these privileges and offers due the low network signal, In Kerala and near to my home its pathetic network signal, I had thought several times to climb on the coconut tree to get single point signal. I have provided this number to my company heads and managements and thus I was not able to throw it also all of a sudden. They provide a sack full of offers, most of the offers are under Rs 50, but in all the area it is very difficult to get a UN interrupted service due low networks.
Here I will share some of the problems that I have faced with Tata Docomo:
The most wired problem is NO NETWORK SIGNAL, in most of the areas, unfortunately, I have purchased this connection even without inquiring about the signal strength atleast near to home or at Home, I used to go to terrace of my home to make calls, I am a marketting executive, I used travel one area to another area in my district always, I lose most of important calls due to the low network coverage in most of the circles.
I am not getting most of the sms that has been sent to me, some of the messages or sms that I receive are not in the right time, even sometimes it take 1-4 hours to recieve an sms that has been sent to me.
Same issues happens while I am sending sms too to other network connections, sms to Tata network are delivery in seconds, but fails in case when send to other networks.
Another main thing is that I dont call summary and balance amount and other details that we usually get after disconnecting the outgoing call, I have contacted the customer care and they have told me that some settings may be turned off in my mobile which prevent in getting the summary, so check it out I have changed the sim of other network to my mobile nad checked it, then it works fine, proble is only with Tata Docomo Sim, and this facts they dont agree with.
Sometimes, rarely when I make calls to some numbers, while I am talking, me and the call recepient hears a third voice on the call, this happened to me 2-3 times, where I have concluded that we dont even have privacy to talk to someone.
Another frequent problem I have noticed is that when I make calls it shows Network Busy always, even if I hace full network frequency strength.
My Feedback and Review on the Customer Service Support of Tata Docomo:
= The first worse and irresponsible service that I attained from Tata Docomo call centre is that, I have contacted them for inquiring about the sms delivery issues, and I have got call connected with a guy, and I have detailed him the problems, he actually dont whats the reasons foe the issue, he told me hold on line and he brilliantly disconnected the call and he escaped, and when I called cus care for the issue regarding the call summary, the guy who picked the call told me to restart the phone and then everything will we OK, this is the solution given by almost all the executive on whatever complaints we convey to them, and I have understood that this is a common trick to get escaped from the call, poor customers restarts with trust.
I have tried and raised complaints in their websites in Feed Back and complaint Forums, I got reply mail for the acceptance of mails, but no solution was made to me for the complaints I have raised.
After all these I have said good bye to Tata Docomo and ported it to Idea.
Now I am Making calls with out goint to Terrace and Roof Tops to Get Coverage.
So Readers please keep in mind while availing a connection from Tata Docomo
NB: This is the problems I have faced at Pathanamthitta Circle at Kerala, am not sure about whats is happening to other circles.
Thanks & Regards,
Shamil P.S