I switched to Tata Docomo because I found the plan very attractive.
2 weeks down the line I am having a nightmare experience when they abruptly stopped my service. Their customer service representatives are taught 2 very important things - Start by saying " I am very sorry for the inconvenience" and end by saying " I am very sorry for the inconvenience". But at the end you would realise that you have wasted your time and energy but didnot achieve anything.
Read the entire story:
What if someone says:-
" 72 Hours - Do not use Tata Docomo Mobile Number, because we are looking into the matter"
"I cannot help beyond this but I also don’t know who can help"
" 1 full circle - Go round the circle(customer service, dealer, Tata Docomo officials)(and Enjoy the fact that Earth is round).
This is exactly what happened:-
1 March 2012 - Decided to use MNP and move from Idea to Tata Docomo - Friends said plan is great and customer service is good there!(Was it a prank?)
7 March 2012 - Submitted all the required documents to the retailer.
15 March 2012 - The service got activated. and started using it happily!
30 March 0700 - Financial Year End - I did not receive any call since morning(which I was expecting).
30th March 0800 - I checked my email and realized that I missed 4 calls since morning!
30th March 0830 - I called a friend and realized my outgoing has been barred.
Called customer service and was informed that both the incoming and outgoing has been barred as they did not recv the documents.
30th March 1000 - Called Nodal Officer. Few Questions I raised:
1) Whose fault is this?
2) Why am I penalized for their faults?(I am including the retailer/ dealer as part of Tata Docomo?
3) 72 Hours - How can I wait without a phone connection that long.
I requested him to get my connection activated and I will re-submit my documents in the meantime.
30March 1100 - Called up the retailers whom I gave my documents. Retailer name is Avinash Phone No - 9270547783, Shop at Kalewadi Phata, Pimple Saudagar, Pune. He said he had sent the documents.
30th March 1330 - Gave a call to Nodal Officer and what I received was one message " Pls re-submit your document"
30th March 1600 - Re-Submitted all the documents at Tata Docomo Office, PCMC, Pimpri.
30th March 1700 - Called Nodal Office and informed that I have submitted all my documents and requested to reactivate my connection. I was told the same thing - 72 hours! She will try to get it done ASAP - what does "as soon as possible" mean? No commitment
30th March 1800: On-line chat help.
Same Answer "72 hours" "Reach out to dealer for further information"
30th March 1830: Writing this complaint - and waiting for that magic word "72 hours" convincing myself that "72 hours is hardly significant in Indian context"