UPDATE 22 APRIL 2016:
TataDocomo service is STILL AWFUL. STILL the mobile network is an epic failure, no improvements despite writing to the apathetic Appellate. I can’t even place a freaking PepperTap order! TataDocomo obviously DOES NOT CARE about their customers.Instead of improving connectivity and mobile network reliability, they pay unscrupulous losers to write PAID FAKE POSITIVE REVIEWS. This is NOT CUSTOMER SERVICE. This is robber baron mentality and the spineless, avaricious, hollow sycophants who are writing paid fake positive reviews would probably sell their own mothers for whatever scraps the mega rich Tata corporation is throwing to them.I wonder if they are willing to write positive propaganda to promote genocidal despots as well? Anyone who will throw them a bone, yes? Some of these lousy buffoons will do anything for a quick buck. bend over, kneel, lay down, roll over, jump and beg.lick the boots, polish the boots, love the boots. My own dog is not even this obedient!
-
APATHETIC APPELLATE.
After calling Tata Docomo’s hilariously stupid "customer support" back in middle of March to tell them their mobile service is an epic failure, and getting no "support" whatsoever, we sent the following letter to the APPELLATE who also does not appear to give a dysentery squat about Tata Docomo’s customers, as he could not be bothered to reply, and has obviously done NOTHING to take the company to task on behalf of the customers:
To Whom It May Concern,
I’m writing to you after trying in VAIN multiple times to file a complaint via TataDocomo’s customer service department.
Like everyone else in Bangalore, we are experiencing ongoing problems dialing out and connecting when we attempt to make calls, along with frequent call drops and chronic mobile internet failure. It’s awful in the Ashok Nagar/Richmond Town area, especially on and near Convent Road. Often, we dial a number and it doesn’t even attempt to connect, simply drops. We also experience dropped calls in mid-conversation. Additionally, we experience HORRIBLE internet connectivity on our phones at all hours- morning, noon and night. Very simple, basic tasks like trying to book an Uber cab, order a Swiggy meal, or make a Flipkart purchase become tedious pains, sometimes even frustrating to the point of literally causing a physical headache. It’s obvious that connectivity and reliability come and go according to the whims of TataDocomo’s upper management.
When I attempted to access TataDocomo’s appellate information on the TRAI website, I could not because I do not have(nor do I want) Google’s Chrome browser. Secondly, when I attempted to access the same information on TataDocomo’s website, the link simply didn’t work. I clicked and clicked and nothing happened, the link was nonexistent. Finally, when I attempted to lodge a complaint on TataDocomo’s complaint page, I discovered that page also was not functioning. I enter all required information, click submit, and nothing happens. However, when I need to give them MONEY, all parts of the site designed to sell something and take money work just fine! It’s obvious that the customer service page is nothing but a smoke screen to make it appear they are complying with TRAI’s consumer interest regulations when they are actually thumbing their noses at TRAI.
I also must mention that when I attempted to chat with customer service on TataDocomo’s site, nothing happened, I could not reach anyone. Before all of this nonsense, I called customer service and got some arrogant, churlish girl who was unprofessional, didn’t listen and tried to tell me to change my phone settings even after I made it quite clear that the problem is definitely not my Rs 20, 000 phone, but is a result of their bad service. When she transferred me to another girl just like herself, the situation got worse because the alleged "senior" slurred incoherently as if she had a mouth full of marbles and a belly full of whiskey. I threw my hands in the air and cut the call, as it was IMPOSSIBLE to communicate with ANYONE I spoke to.
And another thing! Despite having the option to “press 2 for English, ” I was answered by a girl speaking a regional language. Once I finally got the silly brat to speak English, she had the audacity to tell ME to speak English, all the while I was speaking it! Furthermore, despite having only the skill to parrot English words badly without understanding their meanings, these females have very haughty and arrogant attitudes, as if being able to only parrot English badly is somehow a very rare and sophisticated talent that sets them on a pedestal above the customer. The quality of TataDocomo’s so-called “English speaking customer service reps” is a joke and a cultural insult. How would you feel if you called customer service and heard someone gleefully butchering YOUR mother tongue in an amused tone of voice? You would feel insulted, yes?
I’ve met young and middle aged working class Indians, many of whom actually work in BPOs answering calls for a pitifully low monthly salary, who never travelled outside of India, but are willing and able to speak English beautifully with grace and dignity, and more importantly, know how to BEHAVE with other humans in a respectful, well bred manner without acting like arrogant philistines. So tell me, what exactly is TataDocomo’s problem? Why do they only hire the most incompetent, badly behaved air heads with trashy attitudes to work in their call centers? Is their HR department run by the same type of psychologically stunted, overgrown girl children? I can’t think of any other excuses for the HR department to recruit the sort of females I dealt with 2 days ago, and worse, actually allow them to stay on, infuriating customers and directly damaging TataDocomo’s brand image.
At first, I thought the connectivity problems might be a municipal infrastructure issue, but that simply isn’t possible with the vast number of cell towers scattered about the city- unless of course those towers are broken, like every other aspect of the city’s infrastructure. Now, thanks to proper media coverage, I have come to understand that the Corporate Fat Cats running the telecom companies simply feel entitled to indulge in highway robbery, cheating customers at every step of the way. They refuse to follow TRAI’s instructions to compensate customers who have been cheated out of service, and now, as recently reported in The Hindu newspaper, they also wish to absolve themselves of responsibility by blaming cheap phones for the companies’ rotten services.
Just exactly WHO do these boys think they are fooling? In the past, I used a cheap cell phone before upgrading to a sophisticated smart phone priced around Rs 20, 000. The call drops and internet failure are just as terrible on the expensive phone as they were on the cheap phone, and most people I socialize with are using smart phones priced between Rs 5, 000-50, 000. Everyone I know, even people with the latest iPhone, are loudly complaining and cursing about call drops and ongoing mobile internet failure. So, the corporate boys can take their bowl of "cheap phone" lies and spoon feed it to someone else, because we aren’t buying it.
TataDocomo is actively cheating me with their dismal excuse for reliability. I require between 200-350 rupees worth of talk time per month, and I need between 2-4 gigs of data per month, so I’m giving 500-800 rupees per month for premium 3G service that is non-existent half the time. Forget 2G, you will never be able to use mobile internet with a 2G pack, I’ve tried. It amounts to 5 star prices for 0 star service.
Aside from the fact that it’s just plain WRONG to cheat your customers, mobile apps have become necessary for public safety. It’s safer for a woman to book an Uber than to stand on the street haggling with rowdy, thieving auto wallas- especially at night- but what’s the point when a woman has to stand on the street for half an hour after dark waiting for her mobile internet to function so that she can book an Uber?!
Considering the fact that authorities are turning blind eyes to the menace of bloodthirsty, hyper-aggressive drivers who delight in driving on footpaths, jumping signals and mowing down pedestrians with impunity, it is also SAFER to order products online(increasingly through mobile apps such as Flipkart, Big Basket and Swiggy) than to risk certain death trying to reach a grocery store, shopping center or restaurant- especially during morning and evening rush hour. But when the internet service FAILS- as TATADOCOMO FAILS throughout the day and night- customers are forced to go outside to handle their business because, really, who has time to sit twiddling thumbs waiting 20 minutes-1 hour for some connectivity?
The only reason I’m not cancelling my mobile internet service altogether is because there is no lesser evil, ALL the fellas running the telecom companies are birds of the same feather, and these apps have become a daily necessity for our household. I WILL however, make it a point to do my surfing from the computer instead of the phone, and I WILL keep my phone switched off so that apps cannot consume data when not in use. I’ll turn it on a few times a day only to check for missed calls and messages, then switch it right back off. I WILL find ways of reducing how much money I give to the telecom sector. If I didn’t require these apps, I would cancel my mobile internet service altogether and go back to using a cheap candy bar phone for only the most essential calls.
In closing, let me give you some MUCH NEEDED HR advice… While I endorse equal opportunity for all, I STRONGLY endorse MERIT above all else. It’s great that your company is progressive enough to employ women, but it’s a CRYING SHAME that you guys only seem interested in hiring precisely the WRONG types of women. I don’t believe it’s an accident or a coincidence that when I called your customer service number, I was forced to contend with 2 useless and unprofessional females, one after the other. That is a result of bad decision making by the person or people responsible for hiring them. YOU’RE NOT DOING THE FEMALE POPULATION ANY FAVORS BY HIRING THE MOST BADLY BEHAVED, UNPROFESSIONAL FEMALES YOU CAN FIND. IN FACT, YOU ARE HURTING THE FEMALE POPULATION WHEN YOU DO YOUR LEVEL BEST TO HIRE THE DUMBEST AND MOST ARROGANT WOMEN AVAILABLE, BECAUSE WHEN THE PUBLIC IS FORCED TO DEAL WITH SUCH WOMEN IN WHAT’S “SUPPOSED TO BE” A PROFESSIONAL CAPACITY, IT ONLY REINFORCES THE WRONGHEADED NOTION THAT “ALL” WOMEN ARE STUPID. Please overhaul your customer service department ASAP. If purging your customer service department of immaturity, idiocy and arrogance means you have to sack all the women, then so be it! If you simply cannot find decent women to hire, then please hire only men until you find sensible and competent women! As a customer, I would rather deal with a mature, helpful, attentive and knowledgeable person ANY DAY than an unprofessional, spoiled brat of a woman who only knows how to play dress up and take selfies!