I decided to buy and gift Xeta to my Wife in November. After studying various car options, we finalized on Xeta with company fitted CNG kit. Since we live in Gurgaon, we visited the only showroom of Tata in Gurgaon: DHINGRA MOTORS.
I wonder why Tata has only one dealer in Gurgaon. [Mr. Dhingra must be a very strong man !!!?].The girl at the showroom introduced us to a satisfied customer. [He is very happy.]. We finalized the car because of sturdiness, economy and an Indian car.
We are given the car without maintainer’s documents.
Date of purchase 29.11.2006.
Day 2: 1st December, the problem begins.
THE CAR DOESNOT START FOR TEN MINUTES IN THE MORNING.
Day 3: Ditto as day 2.
Call to Dhingra motors. We are told that a new car takes time to start in the morning!!!. Well let’s be patient. Try again.
Day 4. We can’t buy the argument again.The service guys take car. Next day we are told that the problem is solved.
The car went for CNG fitting. [couldn’t be done earlier, thanks to all the problems]. On the day of CNG fitting we are told that it cannot be done since already lot of cars are in waiting. On our insistence we got the car late night. Thanks to the company driver, who took trouble that late. So late that we dropped him to highway as a part of test drive deal.
Runs o.k. for a day or two, my God!! This car still faced the same problem.-----again I visited Dhingra motors.
We were asked to leave the car in night time inorder to test the car by staff in morning. We again went to Dhingra Motors in the evening. Next day we were told that the chip has been cleaned and the car is o.k. We smiled. Till next morning>>>>>>>>. Same problem.
Now, the car is with Dhingramotors for almost a week. One day we are told that the chip is not ok. The company is sending a new one. Next day we are told that the chip is still coming. Finally, we are told “the car is o.k. Sirjee ab kuch problem nahin hai”.day after: the car still doesn’t start. ‘ check engine.’ sorry boss i lost my cool. Today morning, with great anger, disgust, and despise, dear mr. Ratan tata, i return your vehicle.. This car is not just upto my expectation. Either the car is not manufactured properly or this piece is faulty or may be the dealer is least interested.how does it matter to him, till the units are sold. I feel every time i complained, nothing is done except sugar coated words. If you are not capable of making good vehicles, stop now.
My wife is an anesthetic doctor, working late nights. Who will be responsible, if the car fails late night or early morning. Some body somewhere is not doing proper job. PLEASE DO NOT FOOL US. This is my story starting Nov 29 till date. I have been DUMBEED DUMP DUMP. [The Ad]