I had been a tata indicom broadband customer from july 2006.
I never enjoyed proper connectivity without issues. Still I don’t know why I did
stick with it.
I don’t remember having a proper link continuously for at
least one week.
I remember one year back at least the service was good(no reliable though).
Once I even had someone coming to my place and giving his mobile no to call up
in case of any issue. He even did compensate me for the long period with no
link by extending my validity period. That way it went on well for almost a
couple of months. Suddenly one fine day that mobile no stopped working but the
issues remained.
People who sit there in the customer care. I feel pity for them. Either all
of them are idiots or they are asked to behave so, lie, give false promises,
read the written dialogue to everyone who says there is no connection-
"Sir, there is a major cable issue in your area and our technicians are
working on it. The issue will be resolved very soon". I think their script
is seasonal. There is another one- sir we are sorry for the issues. Someone
from our technical team will attend your issue in 24 hrs and will give you a
call(something that has never happened).
About their promise of 24hrs response time after registering a complaint.
Forget it.
Now listen to this experience:
One fine day, to be precise, on 30th of Oct2007 someone from Tata indicom came
up my terrace and disconnected the cable physically and disappeared(I came to
know about this from my neighbor) I called customer care to get no help. They don’t
even know what is happening. I called them at least once a day for 3 weeks and
finally someone appeared at my front door saying “sir, this is part of our cabling,
we are installing new cable and now your connection will be from a different
box which will be trouble free”. He didn’t know why someone disconnected the
other cable weeks before this job.
Again in Dec 2007 connection is again gone. I called them up
and registered complaint. While waiting for action my validity period also got
expired. As per request from the customer care agent I renewed the account on 08 Jan 2008 using credit card. The
amount is debited immediately but the account never got activated. Last nail on
the coffin… I decided enough is enough… no more business with this Indians trusted
brand name… and finally asked them to credit the amount back before saying TATA
to TATA. Till today(29.01.2008) the
amount hasn’t been credited back. When ever I call them they say that the issue
has been referred to the billing dept and is in process. I stopped calling them
and now corresponding through email. The reply remains the same.
Which world are we living?
Is this the way a company like TATA treats customers?
I’m finding it difficult to believe the fact that all these
experiences are from TATA.