I am from Chennai. The three giants have joined together and now their Broadband is operated by Tata Indicom. I am originally from Dishnet DSL since Feb. 2001. Dishnet slowly developed their service and it came to satisfactory level. I have written about Dishnet before. Now Tata Indicom (VSNL) has taken over. It started good and their connectivity and speed were really good. Two months back they started upgrading their system. Now it has come to worst. They have very poor maintenance team. They take days together to rectify small problems. Very difficult to get their customer service excecutive especiall after centralising it at Hyderabad. It is more than two months, I have not received my bill. They never reply our mails sent to their Customer service office. I wrote many mails using worst language, but they are very thick skinned officers and do not have any shame. It is pity they are spoiling the image of Tata group. I will never recommend them to any of my friends. I am planing to swirtch over to their competitors after getting enough feed back.