I had purchased a connection on 3rd July ’10. I opted for the 750 a month(60 hrs free)plan. My usage was limited to 1-1.5 hours a day working out to less than 60 hrs a month. But in the middle of the first month, I received a mail that I have exceeded my credit limit by so and so amount and therefore the services will be discontinued. My usage stats shown on the Indicom site was around 4900 minutes(3600 mins are free) in the middle of the billing cycle period, which is highly impossible given my prudent usage.
I am sure that they are conning us with their billing system. It is impossible to verify claims of when you shut down your modem.
The real issue came when I decided to terminate the service. I put in a request to terminate the connection on 12th August. They tried to retain me by giving other options like changing plan, transfer to friend etc which I declined. They confirmed that they will terminate it and it will be done in 3 days time. T
To my shock, I received a bill on 8th September ’10 for the month of Aug. I really got pissed and got back to the CC. The first person I spoke to seemingly tried to understand my problem and assured me that I wont have to pay the bill and that my request for cancellation is still pending and that it will be done asap.
Their complaint/issue resolution process is non-existent. A second request for cancellation was generated on 8th Sep. If it doesn’t happen consumer court is my recourse.