I subscribed for the tata indicom Plug 2 surf connection in october and the USB was delivered within 5 working days. I was quiet happy with the connection and speed as I use it only during my night times. Recently, my system started giving me errors like "The hardware device is malfunctioned" Also, it was not detecting the USB, whatsoever.
I went to the tata Indicom in Richmond Road Bangalore. They informed me that the USB is very delicate and it has become loose and thats why its not detected. Also they wanted me to go to the authorized service center(ASC) of sungil to get it repaired. I had to travel all the way till jayanagar for the ASC. The Person in the ASC immedietly asked me the question that "Are you using this with Laptop" I said yes and to my horror, he said almost all the laptop users are facing this problem and this problem is never there when used with Desktops. I asked him in turn that when I have not used the device roughly, how can that happen. He was arguing that its very delicate and when we move the laptop here and there, the problem might occur. I was also asked to pay Rs.650/- for repairing as there was no warranty for physical damage.
I immediately reported the Tata Indicom, Richmond road and asked for a guarantee that it wont happen again if I service it now. They had asked for 1 day time and they are yet to contact me now. Last, I would like to advice the Laptop users, who use this for internet, Be very careful with this product as the USB is very delicate!! It might end up in the problem if u use it softly tooooo!!!