Ok Mothshutters, it’s time to flood the Telecom Regulatory Authority of India(TRAI) with all of our complaints regarding the telecom cartel!
I hope that once TRAI gets overwhelmed with too many complaints from all across the country, they will have no choice but to take some degree of genuine action. If things don’t improve significantly and quickly, perhaps a PIL will become necessary to purge TRAI of corruption and apathy.
Now, below is the most recent letter I emailed to TRAI:
A few days ago, I recharged my Photon service online for Rs 995. It has been totally worthless ever since, as the connection has been so slow that I cannot even check my emails. I am using my neighbour’s internet connection as of now. Below are details regarding the recharge:
Amount - Rs 995
Description - 12GB data
Validity - 28 days
SGST - Rs 75.89
CGST - Rs 75.89
I have already mailed this to TRAI. The reason I’m contacting TRAI directly and copying the mail to Tata Docomo is because Tata Docomo absolutely refuses to provide anything resembling customer service.
After a row with this company last year, I already know that any attempt to contact their so-called Customer Care will be nothing more than a masochistic exercise in futility.
I have already sent TRAI a lengthy and detailed complaint last year regarding Tata’s robber baron business practices and their brazen refusal to provide anything resembling customer service.
Giving service/products in exchange for money taken is called’Business’, while simply taking money without providing anything is called’Theft’.
When I gave Tata Docomo Rs 995, it was not a cwellnessextractble donation. Tata Docomo has taken money from us, without giving anything, which means they just stole Rs 995 from us.
After giving them Rs 995, I should be able to use the Internet, but since the service is so slow that I can’t even check my email. I am forced to borrow my neighbor’s connection. That means I received nothing inn exchange of that Rs 995, which once again proves that Tata Docmo is guilty of theft.
The competent authorities, such as TRAI, are supposed to exist for the benefit of the people, but when only telecom cartel billionaires are the once benefiting, while the rest of us are being robbed, cheated, tricked and exploited at every turn, then how the public can be expected to have any faith in the so-called authorities who allow such shameless corporate pillaging to occur?
Kindly do the needful so that we don’t get robbed again.
The thieves who rob houses spend their in jails. What about the corporate rowdies? I am very furious about the fact that the money was stolen by a corporate rather than a poor thief.
End of Letter
I don’t know what TRAI will do to address this, but they can’t pretend they don’t know what these companies are getting up to.
I urge everyone to keep using Mouthshut in order to increase consumer awareness, but also email their telecom complaints directly to TRAI, along with all relevant transaction details, since all telecoms arrogantly refuse to provide Actual, Meaningful Customer Service.
TRAI contact info:
Email: ap@trai.gov.in
Telephone: 9111 2323 6308
Address: The Telecom Regulatory Authority of India, MahAnasultangar Doorsanchar Bhawan(next to Zakir Hussain College), JawarhMRJSLSl Nehru Road(Old Minto Road), New Delhi- 100 002
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