Tata Sky recently dumped the Comedy package on me without my consent. When I saw the July and August 2016 bills I was surprised to see that they had charged for this package that I had not subscribed. Last month(Sep 2016) I asked them to deactivate the package and refund me the amount charged in July and Aug. To my surprise I found that they provided me only a partial refund(for July and Aug) and continued to charge me for the same package even in Sep, despite my instruction earlier to deactivate.
Today I received a call from Anil Kumar(from Tata Sky escalation office in Hyderabad) and he said that he will refund only Rs 56 and no more and he wanted to know if I would accept or not. This is nothing short of threatening since the actual refund is more than Rs. 56.
He also alleged that I had activated the Comedy package through IVR menu which I totally denied. I asked him the recorded proof of my activation to which he said it cannot be shared as these are internal records.
So guys, please watch your monthly statement closely. You never know when a false charge hits you below the radar.
I will wait to see my next statement and take it all the way to get the full refund.
Subscriber ID: 1001120029