1) I informed in help line regarding my set top box remote not working and they replaced on 21st Nov’14.
Initially they said that cost of the remote will be charged and that need to pay in cash to the person, who ever delivers the remote or payment through online.
While replacing the old remote, I was about to give them the remote cost, but they said that it needs to be done online.
So, I thought that I need to pay in the next bill cycle after generation of the statement. But immediately next day I received message asking that immediate payment/recharge of the account.
This was continuously appearing on the screen till I did payment.
If this is the case, then why you have not collected cash manually? Though it is online then that should wait till the statement generates. Nothing was done from above.
2) The new remote which was replaced was not working with in 10 days of time. When I raised this concern to the help line then they said that service visit will be there and I need to pay for that visit.
You people give the defective or poor quality device to me and asking service charge for visit.
If the problem with remote happens after 10 months then I may agree, but problem is from your side and why I need to pay for that?
Need to revert on this asap. My subscriber ID is 1102725767.