I booked Zest XT(Blue - Petrol) through Concorde motors, Dairy Circle, Bangalore and was committed a date on commitment form, in writing, of 21st October, 2014. I asked sales rep to be double sure while committing a date, as I would plan many other things around it.
He said not to worry and delivery will be done without fail.And they took the booking of car(which now I realise that he is trained to lie and take bookings). I planned every thing around the commitment date. Now, when I called dealer for delivery status update on 17th, 18th & 19th October.
I was informed that car is not available for delivery as Zest XT is not getting delivered by Tata motors. Zest from Tata Motors team contacted me when I twitted about the same and they assured that dealer will get in touch with me, but no body got in touch.
I have reached a conclusion now that Concorde Motors is stronger & dominates Tata Motors. Concorde Motors attitude clearly says "we do not care what Tata Motors tell us to do". However, today we are on 19th October & I have still not heard any update from the Zest team on the delivery nor the dealer cared to contact me. Infact, the situation only worsened, as today, when I called Concorde Motors, I was informed that their is no current update on car delivery & I have to wait, till when they do not know.
Regional Sales office of Tata motors is also hopeless & helpless as Concorde Motors dominates Tata Motors across the board.No wonder Tata Motors PV segment sales is not improving.I feel cheated by the pathetic customer support and blatant lies by Tata Motors.
Now, I repent why I didn’t listen to advise of my friends and family to stay away from Tata Motors as they are only fit to service Taxi segment & overall customer experience is bad. I am annoyed and at the same time scared too that if this is the service and customer experience pre-purchase what is going to happen post purchase.?I have suffered and would strongly recommend all to STAY AWAY FROM Tatamotors.