I gave my Electra 5S for a regular service at Teknic motors ORR- Sarjapur Road in Bangalore. It was my worst and horrible customer service experience. I was actually planning to have a long trip with my friends on Sunday. So it was just a general service, I need to change engine oil and clutch cable.
Friday morning, I gave my bike for service at 9:30 AM. Service adviser/ Mechanic was really not much interested to hear my problems. However they agreed to deliver vehicle on same day evening by 5pm. After the agreed time I tried calling back. Someone from company told like everything is ready but need to have a wash. Will be delivered tomorrow morning around 10am.
Next day morning I called them, they said they will call back once the washing is done, I can take the vehicle afternoon. But they never called back or picked up my call. My complete plan for the trip ruined.
Again Monday morning I called and I got the same reply. Anyway I decided to go there and check what is going on. So afternoon I called again and told like I need the vehicle ready by evening. When I reached there, I saw my bike in a very bad stage with oil and dust all over the vehicle. Supervisor told everything is done except the wash and they don’t have people to do washing for the last few days. So told me to come back after two days for wash.
I tried my best to inform my problems with the manager. But he was quite unresponsive and rude. He told me to pay and take my bike away and come back if I need a wash after 2-3 days. Personal emergencies, I paid the bill and took the vehicle. After that only I got into more problems.
They changed accelerator cable instead of my request to change clutch cable.
Engine idling settings completely became mess. It is too much over raising in idle stage.
Plating on some part of Silencer is faded. I suspect, they poured some acidic thing like Battery water over that.
I noticed my petrol tank became almost empty which was half full.
Vehicle ran around 25 Km after I gave for service. I had noted down speedometer when I left vehicle with them.
Front disk brake system became more bad. I had told service advisor to have a check. Either they didn’t check or made it faulty.
After all most horrible seen was on next day morning. Engine oil is spread down all over the garage floor. Really I don’t know what to do next.!