Hi friends,
I would like to say that Professional Couriers have reached new heights in their achievements. They have achieved "Thieves" status. Let me explain with my case.
I was couriered a magazine from a known company through Professional Courier on 15th of Dec 2015 and the company also sent me the consignment tracking ID. I did not receive the courier till 21st of Dec 2015 and I really went wild. I opened the Professional Courier website and tried to track my courier and to my surprise it mentioned " COURIER DELIVERED AND ACKNOWLEDGED WITH SIGNATURE". But sadly, I had not received my courier. I called the local area branch of professional couriers and asked for the manager. The clerk, a lady, was not wiling to give out his number.
Then I contacted the customer care, took his number and called him. He gave me 1000 reasons, finally, when I have not at all received the courier, and the status on website says ACKNOWLEDGED WITH SIGNATURE, my grave suspicion started. I thrashed the local area manager over phone and asked him if we could meet in consumers forum for FORGING. I don’t know who had forged our signature( it was in my husband’s name). I told him, if he did not make arrangements to get my courier delivered, then things won’t be fine later on and I will have to approach the court. Even now, I am wondering who signed it. The courier ppl say that it is signed, but they don’t know who signed and they say nobody has left any number. Unbelievable.! Within 2 hours of thrashing the area manager on a phone call, the parcel was delivered by the boy to my doorstep. I asked him for the explanation, but he fled away without staying there for a moment. What would this be inferred as? Is this not breach of trust?
So, please be careful while sending your valuable things through " unprofessional couriers "