I had sent 4 parcels on Aug 12 thinking they would reach by Rakshabandhan...it is 20th Aug today but the recepients are still waiting...
I have made at least 10 calls to different people, but no one has been even able to provide me a status of the parcels. I feel so cheated. Customer service does not exist...and the Powai branch where I sent them from doesnt know how to talk to customers.
I would strongly advice you to stay away from this company...Indian postal service is much more reliable as compared to this.