Zero Regards For Customers. Wish I had seen the product reviews before making a purchase from this company.
To Whom It May Concern:
I am writing to express my extreme dissatisfaction with the handling of my recent purchase of a recliner from your store on October 1, 2025.(Hughes road branch)
During the purchase, the salesman explicitly assured me that the delivery would occur on October 3, 2025. I specifically arranged my schedule to be available for this delivery.
It was only when I initiated a call to your store on October 3, 2025, to inquire about the delivery that I was informed by another salesman that the delivery had been rescheduled to October 4, 2025. This unannounced change is highly unacceptable. The fact that your store did not make the courtesy of calling or otherwise informing me of this delay demonstrates a profound disregard for customer commitment and time.
Furthermore, my attempts to resolve this issue through your call center have been incredibly frustrating. The process involves constantly explaining my situation to multiple different representatives, none of whom appear to have immediate access to the necessary information or the authority to resolve the issue, leading to repeated transfers. This level of unprofessionalism and lack of internal communication, particularly for a company that boasts of having 150 stores, is astonishing.
I expect a company of your size to maintain a standard of service that respects customer commitments and provides proactive communication regarding changes to agreed-upon delivery schedules. The current experience suggests a pattern of taking customers for granted.
I demand an immediate explanation for this lapse in service and a firm guarantee regarding the delivery date of October 4, 2025. I also request that you take steps to address the systemic issues within your communication and customer service departments.
I look forward to your prompt response and resolution of this matter.
FURTHER MORE.
This situation has devolved from a simple delivery delay into a complete failure of service, transparency, and trust.
On the evening of October 3, 2025, at 8:30 PM, I was called and informed that the delivery, already rescheduled from October 3rd to the 4th, will now not occur on October 4, 2025. The new suggested delivery date is October 6, 2025. This is the third change and a complete breakdown of the agreement.
Compounding the issue, your representative attempted to blame a third party(Blue Dart) for your internal failures, which is completely unacceptable and irrelevant to me as your customer. The constant rescheduling strongly suggests that the recliner was not, and is currently not, in stock.
I demand an immediate cancellation of Order [Insert Order/Invoice Number Here] and a full refund.
Refund Requirement
I reject the vague offer of a refund to be credited in "5 to 7 working days." Given the demonstrated pattern of dishonesty and broken promises, I require a definitive commitment.
You must immediately confirm the exact date and time the refund will be credited back to my original payment method.
"5 to 7 working days" is not an answer. I require a specific date, such as "on or before October 10, 2025."
If necessary, contact your finance or accounting department(CFO) and provide me with an absolute, guaranteed date for the credit. Let’s see
This entire experience has been a testament to profound unprofessionalism. I expect the refund process to be treated with the highest urgency to compensate, in a small way, for the significant time and emotional distress your "Liar Company" has caused.
I await an immediate confirmation of the definitive refund credit date.