About 10 days back, I had contacted this Hotel for two non a/c rooms on 10th May, 2015. They agreed to give me two non a/c rooms at Rs 900/- plus tax. After a few days, when I talked to them, they said rooms at Rs 900/- are not available, and offered me one room at Rs 1300/- and the other at Rs 1700/- plus tax. I had requested him to give me a lower priced room to which they said, on arrival, if available, a lower priced room will be offered to me.
Just a day before my departure to Manantavady, I had talked to them, and they confirmed it. On arrival at the hotel on 10th May, 2015, they said only one Room at Rs 1700/- plus tax is available. The name of the person with whom I talked to on previous occasions was Mr.Rashid, and he was not available at that time. We reached the hotel at about 3.00PM, thoroughly tired. We were 5 adults and two children, and all of us staying in one room was out of question. Totally frustrated, we left White Fort Hotel, and circled around Manantavady, for the next 1/2 hour to find a decent hotel. Fortunately, we got two rooms at Century Grand Hotel, and were able to get some rest before attending a marriage reception in the evening. .
From my experience, I would say, people from other towns and cities, needs to be careful when making booking requests to them. One cannot rely on them, as they may not take our booking requests seriously. Atleast they could have called me in advance to inform that that rooms as per our requirement are not able. It is most treacherous to inform a customer on arrival at the hotel that rooms are not available and making him run in search of another hotel.