Thrillophilia is a fraud company and they scam customers in a fancy way, itinerary shared to what really happens is different. Their team and the CEO is a waste and fraudsters
Worst experience going through Thrillophilia for my first group trip instead of travelling alone like I always have to 5 other countries. Make My Trip and Travel Triangle have been far better.
Firstly, they pester for payment but leave you stranded soon after and there’s nothing about customer service that gets followed.
Thrillophilia has tie-ups with 3rd party vendor for operating the tour but nothing was informed before. After reaching Cairo did we know that the people who are responsible to take care of the itinerary were nobody from Thrillophilia but some agency called Expat. The best part is none of these people knew or were aware of who or what is Thrillophilia.
They shared their own itinerary which had aspects different or omitted from the one that was shared by Thrillophilia. One of the important tourist spots Abu Simbel’s transfers were included in the cost but Expat operators denied and I was demanded of 10k plus and denied taking me in the bus. Entry fee had to be paid ofcourse but commuting was additionally being charged.
Akhil the guy who manages Egypt arrangements is pathetic. He pretends to help, even gives attitude and does nothing. Selectively doesn’t read or respond to msgs and calls. Everyone passes the responsibility to someone else.
Atleast 10 of us were from Thrillophilia for the group trip and not a single person was assisted and it was a frustrating and disappointing experience.
There is nothing at all about Customer experience here.
Other family who paid the same amount for the Trip had 10 days trip planned for them but us for 9 days.
Some of the meals that were included weren’t provided and had to pay minimum 10 USD for each such meal.
One tiring day, we were made to checkout the hotel at 7 am when the itinerary for the day was done and reached back hotel by 3 pm only to be stranded at the lobby with no rest area, no change area, no water provided, Nothing at all. The domestic flight to Aswan was booked for 10:30 pm instead of an evening flight which was mentioned in the itinerary. For their mess and miss, we literally were sitting on the chairs for half the day for no rest.
I can keep going on and on but I’m sure this review will be deleted. While I was trying to reach people for help and support, then I came across posts, comments on LinkedIn to instagram to reviews and realised that multiple customers face issues all the time and nothing is done about it. That’s when I knew my concerns won’t be addressed too.
I WILL NEVER EVER GO WITH THIS CHEATING company again!!!!!