Dear All,
Greetings!
Please remember it takes a lot of hardship, passion, commitment & dedication to build up a brand of value & trust, Dr A Velumani & his team have certainly put in a lot of dedication, sincere efforts & passion to bring up Thyrocare brand to this level. But few people don’t understand it & their irresponsible, unprofessional approach brings in damage to the whole orgn & the brand; without even bothering the years and years efforts that has taken Thyrocare to build up that reputation of trusted & preferred name which is monBrianbalakumaranred & driven by company policy, vision, code of conduct & customer service.
My first experience of approaching Thyrocare for Aarogyam online profile, FT3, FT4 Test, the below sequences had brought me an experience of highly unethical & unprofessional from the Team incharge of my case .
My blood sample was collected by Sajida Khan on 26th Feb at 7am wherein I paid Rs. 2090 /- for Aarogyam online profile, FT3, FT4 . She had given the manual receipt [which is enclosed]
On 27th Feb 2017 when I had done a followup with Sajida for blood test soft copy report in evening which I had not received then the below was shocking experience as it was completely fabricated & build up on fake information .
On Mon Feb 27th
? Time 21.19, I had received an sms that Sajida Khan [9892641639] has rescheduled the appointment for blood test, the sample collection is scheduled on 27th Feb at 6.00 [no clarity if it is am or pm, wherein in both the cases it has lapsed the time as the sms was received at time 21.19 ] Also I had not asked for any further appointment or schedule for any further blood test
? Time 21.52, I received another sms that Sajida Khan will be reaching for sample collection of SMRJSLSSharma in 18 min[plus or minus 15 mins]–order OCC7EC
? Time 21.53, I received another sms that “your sample has been collected by Khan Sajida at 6am for the order OC7EC” this is absolutely fake, no blood sample was collected on 27th Feb 2017 at all
On Feb 28th 2017 @ 7.42 I received another sms your order OC7EC were processed at or laboratory & the e-report has een mailed to you.
When no blood samples were collected on 27th Feb at 6am then why such mis-leading sms were being sent to me, where the blood samples were collected on 26th Feb at 7am, why such fake reports are generated by your team? Pl check your blood test reports wherein it has mentioned blood sample collected details as below date & time which is absolutely fake & misleading
Please check the sequences of the sms time & sms content which is absolutely fake, highly unethical & inappropriate practise is done in the medical domain . With such kind of my own experience, it has damaged the trust on the reports beyond repair . After experiencing all this I have lost my trust in the authencity of the blood report & I reject to accept your report input. I want complete refund of my money as I would get the reports done through other source. It is just not lost of my trust but my time also considering the medical report only the line of treatment had to be done.
I am putting all details [enclosed 2 different receipt for one test with different schedules & sms details ] to the orgn head, governance medical dept. I need an serious enquiry in this matter, as because of few unprofessional & irresponsible people’s unethical approach will damage Thyrocare brand name .
Regds,
SMRJSLS